A hotline for asylum seekers and refugees is offered in Italy by the ARCI association and provides information and orientation to those filing requests for protection in the country.
Appeals against rejections for asylum claims, family reunification and Dublin regulations are the main issues that were dealt with in 2017 in Italy by a hotline for asylum seekers and those granted international and humanitarian protection. It's run by the ARCI association with support from UNHCR.
ARCI is a national association of social solidarity that works for the promotion of human rights at the local and national level. The hotline, which can be called toll-free from both landlines and cell phones, was set up in 2006 and helps those making use of it to get access to legal assistance, linguistic mediation and help with integration paths. It's operated by a network of lawyers, experts in asylum seekers and refugee services in Italy and 35 mediators who together speak a total of 36 languages and dialects.